Why Contact Center Is Not a “Cost Center”?
Contact center is a very general concept.
4 takeaways from personal remote work experience
Remote or hybrid work is a form of work organization that is at the same time both popular and...
On Reliability of Software in General and Contact Center Software in Particular
We often complain about software bugs, which can be very unfortunate and cause significant...
WhatsApp Business API and the New Opportunities for Client Servicing
WhatsApp first provided its messenger's API in 2019, enabling the connection of this popular...
Processing Phone Calls. Conversation Scripts
The following text is to give a general understanding of how an operator can handle external calls,...
Noda Contact Center: Call Center Software
Noda Contact Center is an all-in-one software platform for corporate and outsourced call centers....
Is Your Contact Center Ready for GDPR?
If your contact center operates in the EU or if you work with EU-based customers, you have probably...
Automatic Call Distribution: How it works in Noda
Inbound call distribution (call routing) is а vital function for any contact center platform. The...
Motivating Call Center Agents
Contact centers all around the world face one and the same problem: high employee turnover....
What Makes The Difference In The World Of Contact Center Platforms
Modern contact centers greatly differ in their size, structure, services, and strategy, but all of...