4 takeaways from personal remote work experience
Remote or hybrid work is a form of work organization that is at the same time both popular and enforced by eternal circumstances.
Remote or hybrid work is a form of work organization that is at the same time both popular and enforced by eternal circumstances.
We often complain about software bugs, which can be very unfortunate and cause significant...
The caller that is contacting a call center is of critical value to the business. First of all,...
WhatsApp first provided its messenger's API in 2019, enabling the connection of this popular...
The following text is to give a general understanding of how an operator can handle external calls,...
Noda Contact Center is an all-in-one software platform for corporate and outsourced call centers....
If your contact center operates in the EU or if you work with EU-based customers, you have probably...
Inbound call distribution (call routing) is а vital function for any contact center platform. The...
Contact centers all around the world face one and the same problem: high employee turnover....
Modern contact centers greatly differ in their size, structure, services, and strategy, but all of...