Client’s Voice

“Over the past 22 years, we have worked with several contact centre solution providers, including global players. Especially with the latter, the support leaves a lot to be desired: expensive hourly rates, eternally long response times and, in case of need, you are left out in the rain. So far, we have only had good experiences with SoftBCom. The Omnichannel solution and the ISTM ticket system are very stable, the support is competent and fast.

Thank you for that!”


Jörn Schmidt

What We Do

Solutions and integration for contact centres, retail, insurance, banking, telecoms, networks, manufacturers, service companies, telesales and more.

  • Complex enquiries requiring expert support can be serviced in real time
  • An advanced call centre and ticketing interface - no switching between screens
  • All possible channels of communication with clients and within the team, digital and voice
  • United contact history
  • Quality control
  • Cost reduction through saving agent’s time, saving time on training, eliminating multiple interfaces
  • Up to 24/7 technical support
All-in-one contact center
  • Move agents securely to/from home office
  • Thin client: no programming, no IT management of employees' computers
  • Company database is copy-protected
  • Ideal for distributed teams
  • Fast to implement, easy to use
Secure Work from Home Office over Thin Client
  • AI can categorize requests better than customers themselves
  • Voice menus with voice recognition
  • E-mail categorization
  • 95% in 15 categories
  • Developing the skills of individual agents and improving first-line support service
  • Automating enquiry handling
  • Business process automation
  • Automatic and semi-automatic responses to customers
KI
  • Support is provided by the same experts who implement the solutions for the clients
  • Communication with customers both during solution implementation phase and during the support period is mostly done via the service desk system with pre-specified SL
  • Standard response time is 2 hours in business hours
  • 24-7 technical support available
  • All our clients are privileged and no request is left without attention
  • Support of ongoing projects has a higher priority than stating new projects
  • In many ways, our work with clients is similar to that of doctors. We plan everything meticulously beforehand, but still we remain alert for surprises and urgent problems
VIP Client Servicing for All Needs and Requests
  • Omnichannel
  • Inbound / Outbound / Blended
  • Voice and Digital (incl. WhatsApp)
  • Call Recording
  • PBX + ACD
  • Statistic, Monitoring and Reporting
  • Uniform contact history over all communication channels
  • Agent Scripting
  • Quality Management
  • Video Communication
  • WhatsApp Business
noda contact center
  • IT process management using Big Data and machine learning
  • Classic IT management and service support (ITIL, ITSM)
  • Everything as a service (HR processes, security, etc.)
  • Project and task management
  • Process automation based on historical data with machine learning
  • Ticketing and multi-level service processes for contact centres
NODA ITSM
  • High planning accuracy
  • Biometrics
  • Intuitive and understandable web interface
  • Taking employee’s preferences into account
  • Mobile application and access from any device
  • Methodological and factual understanding of WFM
  • Time saving for management
Noda WFM
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