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Over 80% of people remember negative customer service experiences for years. As a result, many customers go to competitors. In addition, customers usually share those negative experiences with friends and relatives. Thus, poor customer service causes a loss of revenue. If you want to know how to avoid it, schedule an appointment with our experts.

Client’s Voice

“Over the past 22 years, we have worked with several contact centre solution providers, including global players. Especially with the latter, the support leaves a lot to be desired: expensive hourly rates, eternally long response times and, in case of need, you are left out in the rain. So far, we have only had good experiences with SoftBCom. The Omnichannel solution and the ISTM ticket system are very stable, the support is competent and fast.
Thank you for that!”
Jörn Schmidt
Kuck & Schmidt