SoftBCom is the company with the headquarters in Berlin, present also in Nuremberg and Bonn (Germany) and Budva (Montenegro). We offer software for the client-servicing universe, such as Contact Center, Help Desk, AI, Digital Channels and WFM. We can be contacted via the form, the email and the phone below at our normal working hours.
“Over the past 22 years, we have worked with several contact centre solution providers, including global players. Especially with the latter, the support leaves a lot to be desired: expensive hourly rates, eternally long response times and, in case of need, you are left out in the rain. So far, we have only had good experiences with SoftBCom. The Omnichannel solution and the ISTM ticket system are very stable, the support is competent and fast.
