SoftBCom Help Desk

A scalable solution for processing requests of any complexity in real time and for process automation
doc-check-1TicketingReal-time processing of requests that require interaction of different specialists
rocket-2Process automationProcessing of digital and voice requests, creation of event notifications, forwarding and categorization, merging new messages with the original ticket
comp-check-1Uniform request protocolEverything under control, you can set and schedule SLAs
graphik-1Online analysisReports and graphical dashboard to monitor and manage your team and processes
paint-2Interface CustomizationYou can shape your screen to your needs
Why SoftBCom?

Out-of-the-box solution

A complete set of basic features

Boutique service

Fast incident response and rapid implementation of extensions


A set of universal interfaces for connecting any external systems

Flexible design

of multi-step business processes and processing algorithms
Set a free appointment for additional information