Help Desk

A scalable solution for processing requests of any complexity in real time and for process automation
doc-check-1TicketingReal-time processing of requests that require interaction of different specialists
rocket-2Process automationProcessing of digital and voice requests, creation of event notifications, forwarding and categorization, merging new messages with the original ticket
comp-check-1Uniform request protocolEverything under control, you can set and schedule SLAs
graphik-1Online analysisReports and graphical dashboard to monitor and manage your team and processes
paint-2Interface CustomizationYou can shape your screen to your needs
Why SoftBCom?

Out-of-the-box solution

A complete set of basic features

Boutique service

Fast incident response and rapid implementation of extensions


A set of universal interfaces for connecting any external systems

Flexible design

of multi-step business processes and processing algorithms
List of ticketsList of tickets
Team Tickets without editorsTeam Tickets without editors
Ticket detailsTicket details
We offer

Server part

SaaS, Private Cloud, On Premise

User interface

Browser, mobile app, MDA
LicensesPay per use, permanent/concurrent/named license, free-of-charge client license
Make an appointment for a free consultation today