Broschure

Software Solutions and Services

SoftBCom Full Stack

Contact Center 01
Service Desk 02
AI und automation 03
Workforce Management 04
Digital Channels 05
Services: 06
Consulting
Implementation
Integrations
VIP Service

Contact Center

Inbound / Outbound / Blended / Managed Outbound
Client: Softphone / Webphone
Server: On-Premise, Private Cloud, Public Cloud
Omnichannel
IP-PBX + ACD
IVR
Recording
Scripting
Monitoring, statistics and reporting
Quality management

All-in-one solution: Unified Agent Desktop

Contact Center and Ticketing in one screen
Complex request servicing in real time
Excellent for BPO
All possible channels of communication with clients and within the team, digital and voice
United contact history
Quality control
All-in-one UI

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