SoftBCom Call Center with Webphone:

- Full-fledged agent desktops with no configuration or download required
- Ideal for home-office and regular office

 

Full-featured functionality of the industrial call center:

- Inbound / Outbound / Blended
- Omnichannel
- Voice and digital (including WhatsApp)
- Call Recording
- PBX + ACD
- Statistic, Monitoring and Reporting
- Unified contact history over all communication channels
- Agent Scripting
- Quality Management

 

Client’s Voice

“Over the past 22 years, we have worked with several contact centre solution providers, including global players. Especially with the latter, the support leaves a lot to be desired: expensive hourly rates, eternally long response times and, in case of need, you are left out in the rain. So far, we have only had good experiences with SoftBCom. The Omnichannel solution and the ISTM ticket system are very stable, the support is competent and fast.
Thank you for that!”
Jörn Schmidt
Kuck & Schmidt