SoftBCom Blog

What Makes The Difference In The World Of Contact Center Platforms

Modern contact centers greatly differ in their size, structure, services, and strategy, but all of...

Going Omni-Channel and Beyond

Today’s customers tend to perceive a company’s services as a whole. For a customer, a service and...

Improving Efficiency of the Contact Center - Noda Contact Center

The main goal of any contact center is to ensure high quality of customer services and rapid...