SoftBCom Blog

4 takeaways from personal remote work experience

Remote or hybrid work is a form of work organization that is at the same time both popular and enforced by eternal circumstances.

On Reliability of Software in General and Contact Center Software in Particular

We often complain about software bugs, which can be very unfortunate and cause significant...

Call center critical data collection and analysis

The caller that is contacting a call center is of critical value to the business. First of all,...

WhatsApp Business API and the New Opportunities for Client Servicing

WhatsApp first provided its messenger's API in 2019, enabling the connection of this popular...

Processing Phone Calls. Conversation Scripts

The following text is to give a general understanding of how an operator can handle external...

Noda Contact Center: Call Center Software

Noda Contact Center is an all-in-one software platform for corporate and outsourced call...

Is Your Contact Center Ready for GDPR?

If your contact center operates in the EU or if you work with EU-based customers, you have...

Automatic Call Distribution: How it works in Noda

Inbound call distribution (call routing) is а vital function for any contact center platform....

Motivating Call Center Agents

Contact centers all around the world face one and the same problem: high employee turnover....

What Makes The Difference In The World Of Contact Center Platforms

Modern contact centers greatly differ in their size, structure, services, and strategy, but all...